Client relations

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Shipping and Returns

 

 

Shipping

 

The LILLJEQUIST online Store uses PostNord for all shipments made to Sweden. We offer free standard shipping.

Normally the time of standard delivery within Sweden is 1-3 business days (Mon-Fri), after LILLJEQUIST has accepted and confirmed your order. All orders are fully traceable using PostNord Tracking.

 

Click here to track you PostNord order.

Third party deliveries are possible for orders paid with credit card, meaning it is possible for you to place an order with shipment to a different address than your home or billing address. Please note, that Klarna requires that your order is shipped to your registered home address.

 

 

Exchanges & Returns Online 

 

Would you like to order a new size?

Place a new order with the correct size, and our dedicated Customer Care team will be here to facilitate a smooth exchange process if you have any questions.

 

 

How to Exchange & Return Online - Free of Charge 

 

To complete a safe and convenient return online free of charge follow these three simple steps:

 

1. Complete the Return form and place it inside the parcel together with the item(s) you wish to return. 

2. Attach the pre-paid return label on top of the old address label and remove or delete other labels on the parcel.
3. Hand in your return to your PostNord Service Point within 30 days of receiving your order.

  • You can return any items purchased at the LILLJEQUIST online Store within 30 days of the delivery date.

  • All products must be returned in original condition, with all tags still attached (unless faulty).

  • Shoes must be returned in their original box and tried on a carpeted surface.

  • For hygiene reasons our swimwear has a protective sealing and is therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.

  • To exchange an item bought online, please return the item free of charge and place a new order online.

 

We recommend that you use our convenient and free returns service when returning or exchanging your purchase.

 

If you have chosen a payment via Klarna and haven’t yet paid your invoice, you can log in to your Klarna account and “report a return”. Your invoice will be paused until the return has been registered, then removed from your account.

 

 

Refund Online

 

Your refund will be returned to the original purchaser's credit card. We always aim to handle your returned purchase as soon as we can.

Thank you for shopping at

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